Research overview
Redesigning a labour-intensive business for the AI economy
A strategy project on how a global services business could move from using technology primarily to reduce costs toward using AI and technology as new sources of revenue. The work explored new products, operating models and a multi-year transformation path, while identifying where human capability could remain economically differentiated.
Research focus
- Corporate strategy
- Artificial intelligence
- Business model transformation
- Operating model design
- AI economics
- Human-AI operating models
Status
Published research · September 2024. This page provides a concise overview of the work and its research domain.