Research overview
When software becomes the customer
Research into the second-order consequences of autonomous agents transacting directly with companies. Payments are only one layer; identity, authorisation, liability and enterprise access may become the harder problems. The broader question is how customer relationships, distribution and service economics change when part of the interface becomes machine-to-machine.
Research focus
- Artificial intelligence
- Autonomous agents
- Agentic AI
- Agentic commerce
- Identity
- Authorisation
- Liability
- Enterprise access
- Corporate strategy
- Business model transformation
- Second-order effects
Status
Working paper. This page provides a concise overview of the work and its research domain.